|
|
Customer
Rights
|
|
As a customer, it is your right :
|
ü
Not be charged more than the metered fare when
traveling in our taxi, or
ü
Not be charged more than the stipulated fare as
advised on our taxi fare decal when travelling in our taxi
ü
To be given a printed receipt at the end of each
taxi journey - upon request
ü
Not be unreasonably refused service
ü
To see drivers’ ID Card which is prominently
displayed on the front windscreen
ü
To refer to the taxi fare structure displayed
prominently on the left rear window glass
ü
To direct or advise the driver on your preferred
route of travel to reach destination upon boarding our taxi
ü
To be served by a driver who is courteous and
helpful
ü
To be served by a driver who is clean and neatly
dressed
ü
To be served by a driver who knows the major routes
and destinations
ü
To be carried in a clean and roadworthy vehicle
ü
To be helped if you have special needs
related to disabilities
|
Customer
Responsibilities
|
|
It is your responsibility as a customer to
:
|
ü Agree to the fare before the journey
begins – upon boarding our Silvercab, Silverstar or Silverarrow
ü Pay
the correct fare in full, including booking fees or any tolls
ü Give
proof of ability to pay fare if requested by driver
ü Give
details of name, NRIC No and contact number as verified against your
identity card or supporting documents if you have insufficient money to
make payment for the fare at the end of the journey. An amicable
arrangement for making fare payment should be seek and agreed upon
between you and the driver
ü
Behave in a civil and orderly manner
ü
Not damage or dirty the vehicle
ü
Not consume food or drinks in the vehicle
ü
Not smoke in the vehicle
ü
Comply with any reasonable request by the driver to
leave or not enter the vehicle
ü
Not request the driver to exceed the number of
passengers permitted to be carried in the vehicle
ü
Not expect the drivers to manoeuvre luggage when it
may cause injury to them or others. Neither are they expected to carry
more luggage than the reasonable capacity of the storage facilities of
the vehicle
ü
Take care of your personal belongings
ü
Wear a seat belt upon boarding the vehicle
ü
Upon boarding the taxi, agree that drivers must obey
and respect Singapore traffic rules and regulations
ü Not
to request the driver to drive in a manner that may lead to committing a
traffic offence
ü
Pay a Charge of SGD$30 if vomiting or spillage occurs
|
